Maintenance Requests

Fast, simple, and clear—here’s how to get help.

EMERGENCY ISSUES — CONTACT IMMEDIATELY

Do not wait to report emergencies.

For emergencies:

  • Active leak or flooding
  • No heat during cold weather
  • Electrical hazard / burning smell
  • Sewer backup

Email (fastest response): erin@uwrents.com
Call/Text David: 425-754-8945

David should only be contacted for emergencies.

NON-EMERGENCY REQUESTS

For all standard maintenance issues:

Email only: erin@uwrents.com

Include:

  • Property name + unit
  • Description of issue
  • Photos (if possible)

   TRY THIS FIRST

  • Shower clogged? → Check for hair/debris
  • Power out? → Check breakers
  • Kitchen sink clogged? → Check for foreign objects or press red reset button under garbage disposal
  • No heat? → Check thermostat

WE HANDLE

  • Plumbing leaks

  • Electrical repairs

  • Appliance issues

  • Structural problems

  TENANT RESPONSIBILITY

  • Light bulbs

  • Hair clogs

  • Lockouts

  • Tripped breakers

 MAINTENANCE CHARGES

Standard visit: $150

Avoid preventable issues. Charges may apply for misuse, neglect, or unnecessary service calls.

No foreign objects down sink

No foreign objects down sink

Use hair filter in showers

Use hair filter in showers

Clean washer gasket regularly

Clean washer gasket regularly

Full Maintenance Guidelines

Avoid charges and delays—review before submitting a request.

PLUMBING & DRAIN USE
  • Do not flush wipes, paper towels, or hygiene products
  • Use hair catchers in all showers and tubs
  • Do not pour grease, oil, or food down the sink

Clogs caused by misuse will result in a $150+ charge

LEAKS

If you notice:

  • Active leaking
  • Standing water
  • Damp walls or ceilings

Report immediately

Delays can result in:

  • Increased damage
  • Tenant responsibility for repairs
WATER DAMAGE

To prevent mold:

  • Run bathroom fans during + 30 minutes after showers
  • Crack windows when possible
  • Maintain reasonable indoor temperatures

Mold caused by poor ventilation may be charged to tenants.

WASHING MACHING CARE
  • Clean the rubber gasket regularly
  • Leave door open after use
  • Use cleaning tablets every 2–3 weeks

Damage from lack of maintenance will be charged.

ELECTRICAL & BREAKERS

If power is out:

  • Check breaker panel first
  • Reset any tripped breakers

Service calls for simple resets may result in a charge.

HEATING

Tenants are responsible for:

  • Maintaining safe indoor temperatures
  • Preventing freezing pipes

If heat isn’t working:

Check thermostat settings first

GENERAL CLEANLINESS EXPECTATIONS

Tenants must maintain:

  • Clean bathrooms (prevent mold buildup)
  • Proper kitchen use (no grease buildup)
  • Overall sanitary condition
LOCKS & LOCKOUTS

Lockouts incur a $400 fee

or you may call a locksmith at your own expense.

MAINTENANCE ACCESS

By submitting a request:

  • You grant permission for entry to complete repairs
  • We will provide notice when required
CHARGES & BILLING

You may be charged for:

  • Preventable maintenance issues
  • Misuse or neglect
  • Unnecessary service calls

Standard maintenance visit: $150
 (Outside vendor rates may be higher)

WHEN IN DOUBT

Not sure if it’s your responsibility?

Email with photos + description before submitting a request. We’ll help determine the next step.